Hotel Policies

For the comfort, convenience, and safety of all our guests, we have created the below policies.

Pet Policy

As a pet friendly hotel in Miami, we welcome you and your pet. To ensure the safety of our guests, as well as the safety of your pet, please review our below pet policy.

Pet Cleaning Fee: A nonrefundable pet fee of $150.00 will be applied to your bill upon check in. This covers the extra cleaning process provided to keep our furry friends healthy and happy.
Pets are limited to one (1) per room and cannot exceed 50lbs in weight. Dogs are the only pets permitted.
All guests traveling with a pet must present a valid credit card upon check in.
A cell phone number is required upon check in so we may be able to contact you quickly if needed.
As required by FL State Law, dogs are to be on a leash at all times.
We ask that you please pick up after your pet.
Pets are not allowed in any of the food and beverage outlets pools/pool decks, or beach.
Please notify the front desk any time you are leaving your pet unattended in your room.
If a complaint is received from other guests regarding your pet making noise, you will be required to come and quiet your pet. If a second complaint is received, you will be asked to remove your pet from the hotel.
Eden Roc staff are not permitted to watch your pet. If you need to be away from your pet for extended lengths of time, please contact the concierge and they will assist with finding an appropriate boarding facility.
Any damages to your room will be assessed by the General Manager, and if required additional charges will be placed on the credit card on file.
Hotel Management reserves the right to revoke pet acceptance at any time at their discretion without advance notice.

Hurricane Policy

General Policy

Eden Roc Miami Beach has implemented a Hurricane Policy to ensure guests have a stress-free vacation during hurricane season (June – November). The policy offers various accommodations in the event of a hurricane directly impacting Miami Beach during your stay.

Direct Hurricane Impact

Hurricane Definition: A hurricane must be directly hitting Eden Roc Miami Beach, with a Hurricane Watch issued by the US National Weather Center for the policy to be effective.

Closures and Evacuations

Hotel Management: Eden Roc is located on a barrier island, and hotel management reserves the right to close the hotel and ask guests to relocate even without an official evacuation order, prioritizing guest safety.
Government Orders: The City of Miami Beach or State of Florida may issue evacuation orders, and guests will be required to comply.

Cancellations

Cancellation Window: Guests can cancel without penalties if their scheduled travel is within 72 hours or less before a hurricane strikes.
Contact for Cancellation: Guests must contact their travel professional who booked their vacation package to cancel.

No Show

Waived Penalties: No show penalties will be waived for up to 5 days after a hurricane strikes.

Early Departures

Certificates Issued: Guests departing early due to a hurricane threat will receive a certificate for the number of unused nights (excluding the day of departure).

Rescheduling

Rate Guarantee: Guests postponing their vacation can maintain their original rate for up to 6 months.
Rescheduling Window: Guests must reschedule within 60 days following the storm.
Conditions: Rate protection applies only to the original number of nights and guests booked. Additional nights or guests will be at the current rate. No name changes are allowed. Space is subject to availability and blackout periods.

Certificates

Validity: Certificates are valid for travel up to 1 year from the original travel date.
Conditions: Certificates are nontransferable, not redeemable for cash, and subject to availability and blackout periods.

Booking Channels

Direct Bookings: The policy applies to individual travel booked directly with the property.
Groups & Third Parties: Groups should refer to their specific contract policies. Bookings through Tour Operators or third-party websites must contact their original booking source for information on their hurricane policy.

Policy Changes

Notice: The policy may change or be discontinued without notice.

Exclusions

Day of Departure: The day of departure is excluded from any calculations of unused nights.
Airfare and Transfers: These are not included in the compensation offered by the policy.

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